FAQS

Frequently Asked Questions (FAQ) – Hawaza

1. How can I place an order?

Simply visit hawaza.com, choose the product you’d like to purchase, add it to your cart, and proceed to checkout. Enter your shipping and payment details, then complete your order.

After your order is placed, our team will review, prepare, and process it carefully before shipment.

2. What payment methods are available?

We currently accept the following secure payment options:

Visa
MasterCard
American Express
PayPal

All payments are handled through encrypted and trusted payment gateways.

3. Is my payment information safe?

Yes. All transactions are processed securely through reputable payment providers, including PayPal.
Hawaza does not store or access your full card details on our systems.

4. What are the shipping timelines?

Order processing: 3–5 business days
Estimated delivery (U.S.): 10–14 business days after shipment

Once your order is shipped, a tracking number will be emailed to you.

5. How do I track my order?

After shipment, you will receive a confirmation email with your tracking details.
You can follow your package directly on the carrier’s website using the provided tracking link.

6. What is your return policy?

We offer a 14-day return and exchange window starting from the date you receive your order.

Returned items must:

Be unused and unworn
Be in original packaging with all tags and accessories

Please note: Customized or personalized items are not eligible for return unless they arrive damaged or defective.

7. How do I request a return or exchange?

Contact our support team within 14 days of delivery.
Our team will guide you through the process step by step.

📧 support@hawaza.com

8. What should I do if my item arrives damaged or defective?

If you receive a damaged or defective product, please contact us promptly and include:

Your order number
Clear photos showing the issue

After review, we will arrange a replacement or issue a full refund as appropriate.

9. Can I modify or cancel my order?

Requests to change or cancel an order must be made within 24 hours of purchase.

Once processing or shipping preparation has started, modifications or cancellations may no longer be possible. Please contact us as soon as possible for assistance.