Refund Policy

At Hawaza, we take pride in offering high-quality fashion items tailored for young individuals, including T-shirts, hoodies, and stylish accessories such as shoes and bags. Our primary market is the USA, and we are dedicated to ensuring customer satisfaction with every purchase.

Refund Eligibility
Time Frame: Refund requests must be submitted within 30 days of receiving your order.
Item Condition: The product must be in its original, unused, and unwashed condition, with all tags and packaging intact.
Proof of Purchase: A valid receipt or proof of purchase is required for refund processing.
Non-Refundable Items
Discounted Items: Products purchased on sale or clearance are not eligible for refunds.
Customized Products: Personalized or custom-made items cannot be refunded unless they arrive defective or damaged.
How to Request a Refund
Contact Us: Email our customer service team at support@hawaza.com with your order details and the reason for the refund request.
Approval Process: Once your request is reviewed and approved, we will provide instructions for returning the item.
Return Shipping: Customers are responsible for return shipping costs. To ensure the safe return of the product, we recommend using a trackable shipping method or purchasing shipping insurance.
Processing Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-14 business days.
Delayed or Missing Refunds

If your refund has not yet been received:

Check your bank account again.
Contact your credit card company, as there may be a delay before the refund is posted.
Reach out to your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at support@hawaza.com.
Exchanges

We only offer exchanges for defective or damaged products. If you need a replacement for the same item, please contact us at support@hawaza.com.

Shipping Information
Standard Shipping: Orders are prepared within 1-3 days, with delivery taking approximately 5 to 20 days.
Expedited Shipping: For faster delivery options, please contact us for more details.

For any inquiries regarding our refund policy, feel free to reach out to our support team. Your satisfaction is our priority, and we are happy to assist you with any concerns.