REFUND POLICY

At Hawaza, we take pride in offering carefully designed leather footwear made with attention to quality and detail. We value customer satisfaction, and this Refund Policy outlines when and how refunds may be granted.

1. Refund Eligibility

Refund Timeframe

Refund requests must be submitted within 14 days from the date your order is delivered.

Item Condition

To be eligible for a refund, returned items must meet the following requirements:

  • Unused and unworn

  • In original condition

  • Returned with all original packaging, tags, and accessories

Items showing signs of wear, improper use, damage, or missing components may not qualify for a refund.

Proof of Purchase

All refund requests must be accompanied by a valid order confirmation or receipt.

2. Items Not Eligible for Refund

Refunds will not be issued for the following:

  • Sale, promotional, or clearance items

  • Customized or personalized products (including special size, color, or design requests), except when the item arrives damaged, defective, or incorrect

3. How to Request a Refund

Contact Customer Support

To initiate a refund request, please contact our support team at:
📧 support@hawaza.com

Include the following details in your message:

  • Order number

  • Item(s) you wish to return

  • Reason for requesting a refund

Review & Approval

All refund requests are reviewed by our team. If approved, you will receive return instructions along with the designated return address.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a reliable shipping service with tracking or insurance. Hawaza is not responsible for return shipments that are lost, delayed, or not successfully delivered.

4. Refund Processing

Once the returned item has been received and inspected, we will notify you via email of the refund status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time typically ranges from 7–14 business days, depending on the payment provider

Please note:
Original shipping fees are non-refundable, except in cases involving damaged, defective, or incorrect items.

5. Delayed or Missing Refunds

If your refund has not appeared within the expected timeframe, please:

  • Check your bank account or PayPal balance again

  • Contact your credit card provider (processing times may vary)

  • Reach out to your bank or PayPal customer support

If you have completed the steps above and still need assistance, please contact us at:
📧 support@hawaza.com